Overview
You're a passionate delivery / logistics leader who brings a confident, people‑first, and customer‑centric leadership style. Discover a career designed to be different.
At Room & Board, the leaders of our delivery centers are the foundation of our business; it's crucial they understand their customer, cultivate our culture, develop high‑caliber teams, and contribute to building their business. As a Warehouse Manager / Delivery Leadership Associate, you will report to and be a strong partner to our Delivery Market Manager. You will bring your passion as a leader of people to lead, inspire, and develop a team of 17 full‑service delivery professionals responsible for the prep and delivery of high‑quality, American‑made home furnishings to residential and business customers throughout the greater Boston area.
Our delivery center is a 30,000 sq. ft. facility comprised of a team of 17 total delivery team staff members serving local and national customers with an average outgoing daily volume of 1,800 to 2,200 cubes representing an average of 33 to 44 deliveries per day. The delivery center also partners closely with our Boston retail showroom and supports several initiatives in collaboration with the Retail Leadership Team.
This role requires a leader who thrives in complexity, adapts quickly, and brings clarity and confidence to the team.
Schedule: Tuesday - Saturday, 6:30am-3:00pm, with additional hours and/or flexibility as needed to fulfill obligations of the role.
Location: 1 Enterprise Rd, #100, Billerica, MA 01821
You will contribute your talents as a Warehouse Manager / Delivery Leadership Associate in the following ways:
- Your team is career‑oriented and engaged in their work. You will inspire and lead a team that is self‑directed and requires your leadership, not day‑to‑day direction.
- You genuinely enjoy developing others. You’ll offer experiences that enrich individual careers, support their personal and professional growth, and foster a learning environment. You will bring individual strengths together as a unified team.
- You communicate with clarity and intention. You’ll bring exceptional verbal and written communication skills that keep the team aligned, informed, and confident — especially during moments of change, coaching, or hands‑on collaboration.
- Your staff members find joy in serving the customer. You’ll bring a customer‑centric and supportive leadership style comprised of high standards and integrity as you support a high‑performing team in providing a positive and seamless customer experience.
- You're a strategic, yet hands‑on leader. You’ll roll up your sleeves when needed in managing the day‑to‑day while building toward long‑term strategy.
- You know when to coach and when to jump in. You’ll demonstrate the agility to step back and guide your team through challenges — and the confidence to work alongside them when the moment calls for it.
- You're a relationship builder. You’ll value building meaningful relationships with your peers. You seek the insight of other leaders and reach out frequently to share ideas, garner feedback, and offer your collaboration.
- You are consistent and fair. You’ll create an environment of trust where meaningful feedback is truly seen as a gift.
- You bring a safety‑first mindset. You’ll strategize and support processes that promote efficiencies and maintain a safe, clean, and organized work environment.
- You’re business savvy. You’ll support all financial and operational aspects and manage with fiscal responsibility. You understand how your actions affect the near‑ and long‑term health of the business.
- You bring agility and resilience. You remain steady when plans change, unexpected challenges arise, or volume spikes occur. You pivot quickly and confidently, keeping the team grounded and moving forward.
- You hold high standards of accountability. You address issues in the moment, follow through consistently, and help the team understand expectations clearly and respectfully.
The experiences you’ll draw from and the qualifications you’ll bring as a Warehouse Manager / Delivery Leadership Associate:
Experience in delivery, logistics, transportation, warehouse, distribution, and/or retail operations with an operational focus, with 3 to 5 years of effective leadership in leading and inspiring a team of service professionals, ideally in a customer‑facing environment.
A strong background in delivery operations, including familiarity with DOT requirements, routing, fleet management, and day‑to‑day delivery workflows.
A demonstrated confidence, high standards when it comes to detail and organization, and a belief that your success is tied directly to the growth and development of the team you lead and how you treat others.
Exceptional communication skills — both verbal and written.
A proven ability to stay organized, prioritize effectively, and maintain composure in a fast‑paced, high‑volume environment.
A track record of holding teams accountable, addressing issues promptly, and fostering a culture of trust and high performance.
What you can expect from us as a Warehouse Manager / Delivery Leadership Associate:
- Salary: $76000 - $86000 / year(depending on experience and demonstrated leadership qualities)
- Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer benefits to help you thrive in every aspect of life. That includes three weeks of paid vacation, a generous 401(k) match, profit-sharing and more. As a 100% employee-owned company, staff members working 1,000 hours or more in a 12-month period are eligible to participate in our Employee Stock Ownership Plan (ESOP). This plan acts as an additional Retirement Savings Plan fully funded by Room & Board.
- Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
- A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.
To view our benefits in detail and to learn more about our culture, please visit: https://www.roomandboard.com/careers
Application Deadline: The position will remain open until filled; there is no specified deadline.
Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.
Discover a career designed to be different.
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